Privacy Policy
Matlock Farm Park Privacy Policy
Terms & Conditions
Should you need to get in touch about our Terms and Conditions, please contact us using the following details:
Matlock Farm Park
Email address: info@matlockfarmpark.co.uk
Postal address: Matlock Farm Park, Jaggers Lane, Matlock, DE4 5LH.
Matlock Farm Park reserve the right to change their Terms & Conditions at any time.
Our services
We aim to provide all of our customers with a high level of service and satisfaction.
We welcome and value feedback from our customers and believe that most concerns can be resolved quickly and efficiently through feedback being given directly to our management team via:
In person whilst on site
By phone: 01246 590200
By email: info@matlockfarmpark.co.uk
By post: Matlock Farm Park, Jaggers Lane, Matlock, DE4 5LH
In the unlikely event that you wish to make a complaint, please see our complaint’s procedure.
Our website
We permit access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without prior notice. We will not be liable if content is changed or out of date, nor will we be liable if our site is unavailable at any time.
Use of this website constitutes your acknowledgement and acceptance of these Terms and Conditions.
Copyright:
All content on this website, including text, photographs, logos, images and designs are copyright Matlock Farm Park unless otherwise stated. Content from this website (including look and feel) must not be reproduced, modified or replicated in any form without our prior written consent.
Tickets, Offers and Discounts
Tickets are non-transferable and cannot be re-sold.
Tickets are non-refundable.
Prices are correct at the time of going to press and are subject to change without notification.
Carer information – a registered carer is able to purchase a heavily discounted ticket for general entry (not including separate special events listed on our Digitickets homepage) to Matlock Farm Park. This carer ticket can be bought ahead of the visit online or on the day at the park. Please note, a registered carer visitor is only entitled to reduced general entry to Matlock Farm Park upon presentation of an identification badge provided by a local council or private care organisation OR upon presentation of a DLA/PIP OR a relevant Access card and only when the person they care for accompanying them pays full entrance fee.
Any discounts or offers displayed online or elsewhere are available for limited quantities and periods only. Our Parent & Toddler Offer and Senior Citizen Meal Deal offer as shown on the Offers page of our website are not available to purchase online, only in person at the farm park on the day of visiting. Once purchased online or in person at Matlock Farm Park, tickets shall not be used in conjunction with any other offer. Management reserve the right to cancel any offer or discount at any time without any prior notice.
Our Parent & Toddler Coffee Morning offer and Senior Citizen Meal Deal offer are only valid Monday-Fridays, term time only, as per the term dates displayed on our Offers page of this website. These deals are not valid on Bank Holidays, Easter Weekends or special event days as listed on our website’s What’s On page. For the Parent & Toddler deal, visitors must enter the farm park before 11.30am to qualify and a free hot drink is only available when it is ordered before 11.30am from a Matlock Farm Park owned catering outlet. A second adult with the child can receive discounted entry of £11.50, although this does not include a free hot drink.
The Senior Citizen Meal Deal is for visitors over 60 years and this specific meal deal ticket must be purchased on the door to redeem food in the cafe. Meals for this deal are on a special separate menu to the main cafe menu. Entry to the farm park and ordering the meal must be before 2.30pm.
An under 2 is free with each accompanying paying adult, unless attending with an adult on our Parent & Toddler offer, in which case up to two under 5s are included on the offer with one accompanying adult. Any extra children between the age of 1-2 years are charged entry of £5.00 each. Extra children 2 years and over are charged prices as listed on our website prices page and Digitickets portal.
Discounts for NHS/Armed Forces are 10% off entry price solely for the person who is employed by such organisations. Relevant NHS/Armed Forces ID must be shown on arrival or a surcharge may be applied for entry. Other members in the group are required to pay normal entry prices as displayed for the day of the visit.
Visitors traveling to Matlock Farm Park by the X17 bus receive 10% off individual adult, child and concession general day tickets when bought on the door on arrival upon presentation of the bus ticket used to reach the farm park. The bus ticket marked with the farm park destination must be dated the same day as visiting the farm park. Visitors under the X17 offer also receive 10% off the Parent & Toddler Coffee Morning Deal or the Senior Citizen Meal Deal. This offer may be used on Bank Holiday Weekends and on special event dates where separate event tickets are sold instead of general day tickets.
Discounts for residents staying at named accommodation providers which are in partnership with Matlock Farm Park apply only on full paying general day tickets, not on separate special events, or offers or other discounts.
No offer runs in conjunction with another offer, with the exception of the X17 10% off being applied to Parent & Toddler Coffee Morning Deal and Senior Citizen Meal Deal.
Matlock Farm Park reserve the right to withdraw any offers at any time.
Management reserve the right to refuse admission to visitors who are behaving inappropriately, threatening staff or carrying out an illegal act. This list of reasons is non-exhaustive.
Online Booking
Prices are correct at the time of going to press and are subject to change without notification. This does not affect tickets already purchased online. The online booking system permits the customer to purchase tickets for a specific date with a specific arrival time as displayed on the ticket. Tickets which have a date that has expired will not be accepted. We reserve the right to refuse entry to those arriving later than their arrival time slot.
Please print out your ticket purchase confirmation with bar code and present upon arrival at the farm park OR show it to our staff on your smart phone upon arrival.
Refunds cannot be given unless Matlock Farm Park has to close for any unexpected reason on a given day. In such a situation, a full refund of the purchase will be given to the purchaser for that day’s pre-booked ticket. Should this situation arise, we will email purchasers with details or you may wish to email enquiries@matlockfarmpark.co.uk .
Gift Vouchers and Complimentary day passes
No gift voucher, complimentary day pass or kids go free voucher is valid for use on the day of the annual Peak District Highland Games.
Complimentary day passes and Kids go free vouchers are not valid on Easter weekends or Bank Holiday weekends. They are both only valid for general farm park entry and not for use for Christmas special events or any other special events that require separate event tickets instead of general day tickets.
No gift voucher or pass to run in conjunction with any other offer/voucher.
No gift voucher is valid unless it has a certified serial number (and an authorisation signature if it is a card voucher supplied directly by Matlock Farm Park).
Monetary gift vouchers are available to use only for farm park entry, at Matlock Farm Park owned catering outlets or in the shop.
Management reserve the right to refuse admission to visitors who are behaving inappropriately, threatening staff or carrying out an illegal act. This list of reasons is non-exhaustive.
Annual Passes
A Matlock Farm Park Annual Pass is heavily discounted and is valid for one year from the date of purchase. The Annual Pass may be used any time and only for general park entry when Matlock Farm Park is open, however for the Peak District Highland Games event and Christmas special events listed on the Digitickets homepage, annual pass holders will be required to purchase event tickets and will receive a discount on those event tickets.
Annual pass holders receive a 10% discount on many items in the shop, cafe and other catering outlets. The valid annual pass must be shown to staff at the point of purchase. The discount does not apply to confectionary, crisps, alcoholic drinks, animal food and pony ride tokens. Neither does the discount apply to purchases of annual passes, tickets or bookings of any kind which relate to entry and activity within the farm park.
With an annual pass, if the pass holder has a registered carer, the carer will be required to purchase a heavily discounted carer day ticket, priced at £5.50, each time they attend the park with the annual pass holder they care for. This can be purchased online prior to visiting or on the door, on the day of the visit. The carer will only be permitted farm park entry on a discounted carer ticket with evidence of carer status, as stated in our carer information above.
An Annual Pass is non-transferable and will only admit the named Annual Pass holder(s). It must be shown on each visit to gain entrance to the Park.
As annual passes are already heavily discounted, annual pass holders will not be able to access other offers and discounts run by the farm park which apply to day entry ticket holders.
There will be a £5 administration fee to replace an Annual Pass if lost or damaged.
Normal Terms and Conditions of entry to Matlock Farm Park apply.
All benefits attributed to the Annual Pass will apply to the ‘named Annual Pass Holder(s) only’.
The Management reserve the right to refuse entry, issue or withdraw an Annual Pass and to alter the programme of events, opening times, prices and terms and conditions without prior notice. Reasons for refusal of entry may be if the visitor is behaving inappropriately, in a threatening manner or carrying out an illegal act. Withdrawal of an annual pass may occur if inappropriate behaviour is consistent or the use of the pass has been exploited, for instance by sharing the pass to gain farm park entry for individuals not named on the annual pass. Such reasons for refusal of entry, issue or withdrawal are non-exhaustive.
Annual Pass holders are reminded that for operational, technical, safety or other reasons, any advertised exhibits, attractions or facilities on site may be closed, removed, altered or unavailable at any time. No refund or discount on ticket prices will be offered should any of these circumstances arise, regardless of the duration of such circumstances.
An Annual Pass cannot be used in conjunction with any other offer.
Visiting Matlock Farm Park
Rules and instructions for the safety of visitors, staff and animals are clearly displayed around the farm park. These rules and instructions must be adhered to. Any visitor who deliberately disregards our set rules and instructions will be asked to leave.
If a visitor breaches our Terms or other rules and instructions notified to them in relation to the farm park, they may be responsible for paying reasonable compensation to Matlock Farm Park for any costs incurred by us as a result of such breach.
Activities, events and services may vary and are subject to change without notice, due to a range of reasons including resting of animals, weather, ground conditions and other reasons.
Matlock Farm Park is a non-smoking site, including e-cigarettes.
No dogs allowed within Matlock Farm Park, except registered guide dogs. Dogs must not be left in vehicles.
Children under 16 must be accompanied by a paying adult. Children remain the responsibility of their parent or carer at all times and as such, parents/carers must supervise their children at all times.
Any injury sustained on the premises must be reported to farm park staff at the time on the day, so that first aid may be provided and to ensure the incident is recorded.
Hands must be washed regularly when touching animals.
The Management reserves the right to refuse admission to visitors who are behaving inappropriately, threatening staff or carrying out an illegal act. This list of reasons is non-exhaustive.
Matlock Farm Park is not liable for any loss or damage that is not foreseeable. We are neither liable for any loss or damage that arises as a result of events outside of our control, for example extreme weather conditions.
Security
CCTV and cameras are operational around the park for security reasons and for the safety of visitors, staff and animals. All recordings are kept onsite for up to 30 days and then destroyed. Any CCTV footage identified as relevant to a formally reported incident may be retained for longer. Fuller details can be obtained in our Privacy Policy.
Photography and recordings
Any photographs or video recordings created by visitors at Matlock Farm Park may only be for personal use. The sale or public broadcast of photographs, digital images or video recordings for profit or for learning projects can only be done with prior written consent from Matlock Farm Park.
The use of Aerial Drones, radio-controlled helicopters and UAV devices of any design and configuration is strictly prohibited.
Matlock Farm Park and third parties if authorised by us, may take photographs and/or video recordings of the park premises, including the car parks and surrounding areas which may feature visitors. By accepting these Terms, you agree that the park or any authorised third party may use such images in perpetuity in any promotional or publicity material in any format whatsoever. You further agree that all copyright and any other intellectual property rights that subsist in or arise out of these materials shall be absolutely owned by us or such authorised third party (subject to our agreement) as the case may be.
Law and Jurisdiction
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive and continue to be binding and enforceable. Should Matlock Farm Park delay in enforcing the Terms, the Terms may still be enforced later.
DigiTickets Privacy Policy
Policy Owner
This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited
Who we are
In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.
Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.
Information We Collect
We may collect and process the following categories of personal information:
Information You Provide Directly
When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:
- Name
- Postal address
- Email address
- Telephone number
- Purchase and booking information
- Any other information voluntarily provided by you
Payment Information
Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.
Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.
Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.
Website Usage Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Screen resolution
- Operating system
- Referral source
- Pages visited and actions taken on the Website
- Date and time of access
Marketing Preferences
If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.
How We Use Your Information
We process personal information for the following purposes:
- To provide products and services you request
- To process transactions and fulfil orders
- To provide customer support and after-sales services
- To manage bookings and accounts
- To improve our Website, products, and services
- To ensure Website security and prevent fraud
- To comply with legal and regulatory obligations
- To send marketing communications where we have your consent or another lawful basis to do so
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
- Performance of a contract: to provide goods or services you have requested.
- Legal obligation: where processing is necessary to comply with legal requirements.
- Legitimate interests: to manage and improve our business, Website security, and customer experience.
- Consent: where required, including for certain cookies and marketing communications.
Where we rely on consent, you may withdraw it at any time.
Sharing Your Information
We may share your personal information with:
- Payment processors
- Hosting and IT service providers
- Delivery and fulfilment partners
- Marketing and communications providers
- Analytics and Website performance providers
- Professional advisers and auditors
- Regulatory authorities, law enforcement agencies, or courts where required by law
All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.
We do not sell personal information to third parties.
International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:
- Transfers to countries deemed to provide an adequate level of protection; or
- Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.
Retention periods vary depending on the type of information and the purpose for which it is processed.
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.
How We Use Cookies
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.
Cookie |
Purpose |
Duration |
|---|---|---|
PHPSESSID |
Maintains user session and shopping basket functionality |
Session / 24 minutes |
dtAnalyticsConsent |
Records cookie consent preferences |
1 year |
Analytics Cookies
These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.
These cookies are only placed with your consent.
DigiTickets
Examples include:
- dtAnonymousID
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.
Google Analytics
Examples include:
- _ga
- _ga<container-id>
- _gid
- _gat_<tracker-name>
Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie, not your name or contact details.
Google Privacy Information:
https://support.google.com/analytics/answer/6004245
Microsoft Clarity
Examples include:
- _clck
- _clsk
- CLID
- ANONCHK
- MR
- MUID
- SM
Used to analyse user interactions and improve Website usability.
Microsoft Clarity Information:
Performance Monitoring Cookies
Performance monitoring tools help us identify technical issues and improve Website reliability.
Examples may include cookies used by services such as New Relic.
Managing Cookies
When you first visit our Website, you will be presented with a cookie banner allowing you to:
- Accept all cookies
- Reject non-essential cookies
- Choose your cookie preferences
You may change your preferences at any time through our cookie settings tool.
You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Your Data Protection Rights
Under UK GDPR, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request portability of your data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
For more information about your rights, visit:
https://ico.org.uk/
Automated Decision-Making
We do not generally make decisions producing legal or similarly significant effects using solely automated processing.
Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.
Childrens Data
Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.
Where we process children's personal information, we take additional care to ensure appropriate protections are in place.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
Digital Ticketing Systems (t/a DigiTickets)
Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ
www.digitickets.co.uk/compliance-request
If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.
We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.
If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
Other Websites
This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.
Last Updated: 25 August 2026
Our payments are processed using : Payyo
